Monday, January 10, 2011


So I sent out a campaign on my Mail Chimp account and suddenly, a short time after the campaign was sent out, I received a notice from them to say my account had been frozen due to a dramatic drop in my subscribers!

WHAT? I cried out.

Then I received an email from one of my collectors that was very sad and upset that I had sent her an email to ask her to un-subscribe!

WHAT? I cried out.
What is happening??????

Then I started getting a number of emails from all different subscribers to say that they had somehow un-subscribed from my newsletters and that they don't know how that happened but please put them back on.


Then I received an email from Mail Chip to say I had to fill out this form to prove that I was not sending illegal content, had not purchased my mail list etc.

WHAT???? WHAT???? WHAT????

I am a teddy bear maker? What illegal content?

Now I am really upset! I am getting a gazillion re-subscription notices from people who accidentally CLICKED THE WRONG LINK from the Mail Chimp notice email that I had a new campaign for them to open!

I have written a very unhappy email to them (actually several) but the last one mostly because they are still making out that it was something I did wrong that caused all these subscribers to leave me.

Funny how they all rejoined immediately then?


Okay so now I am afraid to use Mail Chimp for my newsletters! What company would put an un-subscribe link as the first link in an email when sending out a new campaign? And then proceeds to blame their client?

I have asked them to send an apology letter to my clients but I sure that's not going to happen so...

I would like you all to know that I am terribly sorry for this mistake on their part and PLEASE don't feel that I don't want you on my list!

If you were bumped and really did not want to be off the list please just resubscribe.

YES, I may switch users but if you don't re-subscribe I won't have your address to add you to the new company I choose to deal with. Maybe they will understand my frustration with receiving an accusatory email from them and a ton of emails from my collectors who were hurt by this email and will apologize.


Please know that I did not intend to push anyone away... it's such a shame. It takes a lot of trust to join a newsletter and I feel terrible about this.

I'll get this fixed and hopefully there will be no hard feelings!



  1. I am sorry to hear this Michele. I have been using them without any problems. I guess I will now keep my fingers crossed.

  2. EEEK! I'm SO sorry this happened to you, Michele! I had actually been thinking about switching to Mail Chimp because so many bear artists on the Guild have had such good luck with it. Maybe I need to rethink that. I hope this all gets resolved quickly and to your satisfaction.
    Good luck!

  3. Hello Michele,

    Do you know that you can change the position of every bit of information in their templates?

    Did you send yourself a "test campaign" before hitting the send button?

    I'm really sorry to read your experience, really, I am. I know how frustrating it is... but sometimes I think we don't do our homework. Their templates are not written on stone so it is up to you to make it look and say what you want, where you want and how you want it.

    I'm in no way related to them... I'm just another customer who's happy with their services so I wondered what couldwent wrong in your case.

    Whatever you do, I hope it to be the best decision! Kindest regard!

  4. HI Will

    Actually I am always grateful for more information so thanks for anything you can offer.

    Yes I did send a campaign test to myself first and it came to me perfectly.

    As it turns out everyone who received this email received an email that was strickly an Unsubscribe please email. There was no link other than that? The test I sent to me was fine so I am not sure what has happened. I got my Mum to send me the email that she received so I could see it myself.

    I do appreciate the info.

    Everyone else seems to be okay with this company so don't let one bad incident change your mind. I will let you know what happens with them and if I can find out if maybe "I" did something I will let you know.

    I was not so upset about the fact that it happened, but REALLY upset with the way in which I have been treated!

    Thanks everyone for all the support and posts!