So I sent out a campaign on my Mail Chimp account and suddenly, a short time after the campaign was sent out, I received a notice from them to say my account had been frozen due to a dramatic drop in my subscribers!
WHAT? I cried out.
Then I received an email from one of my collectors that was very sad and upset that I had sent her an email to ask her to un-subscribe!
WHAT? I cried out.
What is happening??????
Then I started getting a number of emails from all different subscribers to say that they had somehow un-subscribed from my newsletters and that they don't know how that happened but please put them back on.
Then I received an email from Mail Chip to say I had to fill out this form to prove that I was not sending illegal content, had not purchased my mail list etc.
WHAT???? WHAT???? WHAT????
I am a teddy bear maker? What illegal content?
Now I am really upset! I am getting a gazillion re-subscription notices from people who accidentally CLICKED THE WRONG LINK from the Mail Chimp notice email that I had a new campaign for them to open!
I have written a very unhappy email to them (actually several) but the last one mostly because they are still making out that it was something I did wrong that caused all these subscribers to leave me.
Funny how they all rejoined immediately then?
Okay so now I am afraid to use Mail Chimp for my newsletters! What company would put an un-subscribe link as the first link in an email when sending out a new campaign? And then proceeds to blame their client?
I have asked them to send an apology letter to my clients but I sure that's not going to happen so...
I would like you all to know that I am terribly sorry for this mistake on their part and PLEASE don't feel that I don't want you on my list!
If you were bumped and really did not want to be off the list please just resubscribe.
YES, I may switch users but if you don't re-subscribe I won't have your address to add you to the new company I choose to deal with. Maybe they will understand my frustration with receiving an accusatory email from them and a ton of emails from my collectors who were hurt by this email and will apologize.
MIRACLES CAN HAPPEN! I BELIEVE!
Please know that I did not intend to push anyone away... it's such a shame. It takes a lot of trust to join a newsletter and I feel terrible about this.
I'll get this fixed and hopefully there will be no hard feelings!
BAD MAIL CHIMP!!! BAD BOY!